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                                  ISSUE OF EMO
Presentation Of eMO:
  • When a remittance by eMO is desired, the particulars to be filled in by the remitter must be written on prescribed eMO Form (Annexure-A). An eMO should not be accepted in the absence of signature or thumb mark of the remitter or his agent.
  • When eMO Form is presented at the post office for issue, it should be examined to see that particulars to be filled in by the remitter are properly and clearly entered.
  • The maximum limit for a single money order of Rs.5000/-(five thousand only) is not applicable to eMOS for payment of pay and allowances of employees of Department of posts.
  • Booking of the eMO has to be done through the provision available in meghdoot Point Of Sale(Version 6.5 or higher) Financials Menu.
eMOs written may fill up eMO Form in English, Hindi or any language. However, the data has to be entered in English only at the time of booking of the eMO. The message given in the standardized codes is at present available in English only. The system will be developed subsequently to cater for messages in Hindi and Regional Languages. 
Realization of amount:
  1. when the counter Assistant is satisfied that the particulars furnished by the remitter are correct and complete, money should be taken for the value of the eMO either in cash or by cheque(provision of clause 94(a) or (b) of the PO Guide Part1 corrected up to 1st july 1985 will be applicable to eMO). 
  2.   Commission is not to be charged on service eMOs or on eMOs especially exempted from time to time by a notification in the DG's Circular. such specially exempted MOs can be booked by selecting 'Bulk Payee' and 'Service' in the point Of Sale Software.
  3. The rules regarding acceptance of cheques given in Rules 110 to 113, FHB Volume I, should be followed in respect of eMOs issued when their amount and commission thereon are paid cheques. The following classes of cheques should be generally accepted unless otherwise provided in those rules:
  • Cheques drawn on the treasury/ nationalized bank in favour of the Post master of the office of issue by an officer of Government in his official capacity, or by a District, Local or Muncipal Board or by the manager of an Estate under the control of the Court of Wards.
  • Cheques drawn in official capacity in favour of the Postmaster of the office of issue, on the Reserve Bank Of India or on Banks having clear accounts withe the Reserve Bank or the State Bank of India or on Banks having clear accounts with the Reserve Bank or the State Bank Of India by:
  1. An officer of Government.
  2. The president or the Chairman or the Secretary of a District, Muncipal and Local Board
  3. Registrar or an Indian University constituted under an act of the State/Central Government.
  4. The manager of an Estate under the control of the court of wards.
  5. Units of the Life Insurance Corporation
  6. Officers Of the public sector undertaking.
  • Cheques drawn in favour of the postmaster of the office of issue by a member of the public on the Reserve Bank or the State Bank of India or Banks having clearing accounts with the Reserve Bank or State Bank of india or on banks having clearing at one time is covered by the guarentee, renewable annually, tendered by the bank
  • Pay orders or cheques of an approved local bank in favour of Indian Postal Department from the public, provided their genuineness has been verified by a referrence to the specimen signatures of the bank's officers to be maintained in all such post offices where such pay orders or cheques are likely to be presented.
  • Treasury Challans tendered by Government departments and local authorities may also be accepted. .          
Reciepts to be given to Remitter:-
  • A reciept will be generated in two copies one should be given an 18 digit number to be called as PNR number- the first six digits would represent office code. the next 6 digits would represent date and the last 6 digit would be a serial number. The Office code is unique for each office and is automatically alloted by the Central Server at the time of registration of the eMO office
  • The eMO reciept will show reciept number, date of booking, amount of the eMO, commission, name of the payee, time of bookling, name of the post office of booking with PIN code.
  • The eMO reciepts shall be issued on the stationary used for booking of accountable postal articles through computerized system using Meghdoot Software. The reciept shall invariably bear official logo of Department of Posts. Reciepts issued in any order format shall not be recognized by the Department.
  • If a reciept is spoiled, it shall not be issued to the customer and the spoiled reciept (both  portions) shall be made over to the Postmaster, who will impress both portions of spoiled reciept with word "Spoiled" across in red ink under his signature and the same is pasted in the Shift report of the concerned operator's shift with particulars in brief duly authenticated by the Postmaster. The spoiled reciept should neither be given to remitter nor pasted on eMO Form. the Operator ha sto simultaneously generate a duplicate reciept immediately in Point Of Sale, before the next transaction is performed.
  • The following are the examples of the usual cases in which a reciept should be treated as spoiled:
  • (a) When there is an error in any of the entries, which requires correction;
  • (b)When the reciept is mutilated or disfigured or illegible;
  • (c)When the reciept beras a wrong serial number, owing to a misprint.
  • NOTE:_In the case of eMO payable to a person in his official capacity whose name is not given, the designation of the payee should be entered in the eMO reciept of Commerce, Pune etc.
  • Cancellation Of transaction:-The eMOs booked through the Point Of Sale can be cancelled as in the case of other transaction before the transaction is authorized by the Supervisor in the eMO software for transmission. Once the eMO is authorized  this way, cancellation is not possible even though submit account for the transaction is not done. 
eMos booked under One to Many (OTM) option: Under this option, a single remitter can send eMOs to many payees at a time, for example Family Allotment MOs, Old Age Pension MOetc.
  1. To enable booking of OTM eMOs, each remitter would be assigned a unique customer id by the Divisional Administrator in whose jurisdiction the remitter's office is located, through the eMO web site. Keeping in view, infrastructure  and quantum of booking, aspecific post office may be designated for handling such transactiona by the divisional Head. The Customer's ID to enable them to track the payment of eMOs booked, to access MIs pertaining to their eMOs and to download data of payment.
  2. eMOs under this procedure should be accepted and issued on the sam eday. Heads of Circles/  Region/ Division may impose a limit on the number of eMOs, which can be presented by a remitter in a day.
  3. For this service, filling up of eMO form by remitter for each eMO would not be required. A list duly prepared and authenticated by the remitter duly accompanied by softcopy shall be treated as eMO Form.The remitter will present hardcopy of the list in duplicate to the Post Office in case of HO and triplicate in case of SOs indicating serial number, complete name and address of the payee, office of payment with PIN Code, amount of eMO and Commission.The list may be generated by computer with clearly readable font size. The amount and commission on each page have to be totaled and grand total struck on the last page. Each copy of the list will be signed by authorized remitting officer. The PA accepting the lists shall check the entries of the eMOs list with the soft copy and issue a reciept. The format in which the softcopy of the list is to be prepared is in Annexure D. The customer has the choice of presenting the softcopy either in text file format or XML format.
  4. eMOs having incomplete details in the list or in softcopy shall not be transmitted and such entries shall be cancelled in all copies of lists.
  5. A total of the entries will be struck at the foot of the hard copy list and the amount of the eMOs commission written in words withput erasure.
  6. A croosed cheque in favour of the postmaster for the total amount of the eMOs and commission will be presented along with the eMO list soft copy details. The cheque so presented should be disposed of in accordance with the procedure laid down for disposal of cheques recieved for issue of ordinary money orders.
  7. (a) Based on the authenticated list presented by the remitter along with soft copy, eMO data upload shall be done by the PA and checked by the Post master. Each eMO so taklen into the system will be assigned a computer generated PNR number. A report in the form of bulk eMO issue journal for each remitter shall be taken in duplicate. The journal so generated through computer may be tallied for the total amount, commission and number of eMOs with the list presented in hard and soft copies by remitter. First copy of the issue journal shall be used as eMO issue journal and the list presented by remitter should be pasted with it and retained ion HO and the second copy will be given to the remitter along with a copy of the list presented.

                       In case of SOs , the bulk eMO issue journal will be printed in triplicate. first copy will be kept as office copy duly filled with the given by remitter for remitting eMOS.

          (b) No alteration in the list/ soft copy once accepted by the post office will be permissible

    8.   :After issue of the bulk eMO, all copies of the list should be signed by the postmaster and impressed with  the    post office date stamp. The reciepts meant for customer should then be given to the bulk remitter along with bulk eMO issue list bearing eMO numbers and PNR numbers.

       9:- The eMOS should then be treated as other MOs and processed.

    10:-The process of handling dishonoured cheque is the same as fopr ordinary money orders.

     11:- Entries in journal of eMO issued:-

  • A c omputer generated list in form of a journal will be printed at the close of the day by the PA indicating serial numbers, eMO numbers, amount of eMO, commission, office of payment and remarks if any. At the end of the journal/list, total number of eMOs, amount and commission for the day will be printed. The eMO number entered in the journal wll be the number assigned to the eMO consecutively by the computer.
  • In SOs duplicate copies will be generated, first copy will go with money order issue journal which further accompanies sub Office Daily and second will be retained as office record copy.       
 Transmission of eMOs:- The Sub -Postmaster/ postmaster will check with reference to eMO reciept, eMO form, the eMO list presented by the bulk remitter, information fed in the system by the PA and ensure that:-
  • eMO ha sbeen issued for the correct amount
  • eMo has been issued to the correct address of payee.
  • the correct amount of commission has been realised.
  • the eMO form has been impressed with clear and distinct MO date stamp.
  • the eMO form ha sbeen initialed by the PA.

After carrying out the necessary checks & satisfying himself, Postmaster/ sub-Postmaster through will duly sign the eMO form, get the oblong stamp affixed and authorize transmission of eMOs through the System. eMO form will be taken in safe custody of Postmaster/ subPostmaster after authorization of transmission of these instruments. 

eMo issued by Sub Post Office:-
     
      The eMo issued by SOs are sent direct to the offices of payment through the system.The SO will prepare eMO issued list and will send to HO, where it will be handled in the same manner as being donr for ordinary MO.